Refund policy

We have a 30-day return policy: you have 30 days after receiving your item to ask for a return.

To qualify, your item must be in the condition you received it, unworn or unused, with any tags, in its original packaging, and with your receipt or proof of purchase.

To start a return, email us at beavercache@youbetula.com. If we accept your return, we'll send you instructions. Return shipping is paid by you, unless the item arrived damaged, defective or wrong, in which case we'll send you a prepaid label. If you picked your order up, you can bring it back to us in person by arrangement. Items sent back without asking first won't be accepted.

Damaged or wrong items
Please check your order when it arrives and email us right away if anything is damaged, defective or not what you ordered, so we can make it right.

Items we can't take back
Custom or personalized orders, and Cache Cards (our gift cards). Get in touch if you're unsure about a specific item.

Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period
If your order ships to the European Union, you may cancel or return it within 14 days for any reason, in the same condition as above.

Refunds
We'll let you know once we've received and checked your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a few more days to post it. If 15 business days have passed since we approved your return and you haven't seen it, email us at beavercache@youbetula.com.